Ten Years of Carsharing UX: Lessons Learned, Lessons Ignored

Derek Viita
July 18, 2025

The technical and UX maturity of station-based and free-floating carshare services (a.k.a. car clubs) have evolved quite a bit over the past decade. This report looks back on the historic investment in carsharing services, evaluates the user experience of 3 active carsharing services across the US and Europe, and considers the model's future prospects.

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